Alternatives to email for call center staff. A significant percentage of LaSer UK’s staff are based in call centers and do not have access to email.


Need Answer Sheet of this Question paper
Contact us at
M: 7019944355

Business Communication

Case Studies
CASE STUDY (20 Marks)
Alternatives to email for call center staff. A significant percentage of LaSer UK’s staff are based in call centers and do not have access to email. Prior to the use of the SnapComms communications channels, internal communications consisted of supervisors dropping photocopied information onto employee’s desks and using team meetings for information updates. Internal communications were paper based, time consuming and resource heavy. Effective alternatives to email and paper based internal communications were required. Fast message cut through for urgent messages. There were no effective and fast call center communications channels for urgent messages such as system outage notifications, business announcements and fraud alerts. Communications channels to raise awareness without interruption. LaSer UK were looking for channels to communicate less urgent messages to call center staff in ways that didn’t interrupt them whilst they were on calls. Targeted internal communications. LaSer UK employ a range of staff types in different locations (Belfast, Solihull and remote workers). It was important to be able to target internal communications to particular staff groupings. Increased leadership communications. The internal communications team wanted to find new and effective channels for leadership communication. Increased employee feedback channels. Other than a 2 year staff survey and a paper based feedback scheme LaSer UK had limited channels for employee feedback. LaSer UK wanted to implement a staff feedback system that provided quick snap shots of the business and gave employees the means to provide more regular feedback. The SnapComms call center communications system has allowed LaSer UK to meet its internal communications objectives using alternatives to email such as; desktop alert messages, scrolling desktop newsfeeds, interactive screensaver messages and pop-up staff surveys. Messages can be easily targeted to specified groups of staff which allow the LaSer UK team to customize messages to suit different types of staff in any location.

Answer the following question.

Q1. Give an overview of the case.

Q2. How the SnapComms call center communications system has met internal communications objectives using alternatives to email? Discuss.

Need Answer Sheet of this Question paper
Contact us at
M: 7019944355


Comments

Post a Comment

Popular posts from this blog

There’s a new deputy sheriff in town and her name is Sally Quillian Yates, deputy attorney general of the United States

Need Answer Sheet of this Question paper Contact us at answersheethelp@gmail.com M: 7019944355 Business Ethics Case (20 Marks) There’s a new deputy sheriff in town and her name is Sally Quillian Yates, deputy attorney general of the United States. In September, she announced significant Department of Justice policy shifts in the prosecution of corporate wrongdoing. Monday her memo was clarified, making it even clearer that the DOJ wants companies to cooperate and do so in a timely way. The changes, six of them listed below, are a sea change in leadership direction at the DOJ. The thrust of the changes moves from seeking the most amount of money from corporate coffers to insuring that individuals are held accountable for crimes they commit on the corporate watch. Is this a big deal? You bet. These new guidelines will likely change how executives and boards and ethics and compliance functions divvy up internal investigations to protect interests that have been separate...
Read more

This case, set in 2008, attempts to analyze how to build brand in a hyper competitive industry like consumer durables industry

Need Answer Sheet of this Question paper Contact us at answersheethelp@gmail.com M: 7019944355 Marketing Management CASE STUDY (20 Marks) This case, set in 2008, attempts to analyze how to build brand in a hyper competitive industry like consumer durables industry where brands matter the most and marketing efforts matter even more. This case study can very effectively be used to debate on what can be the unique platforms for competitive advantage in consumer durable industry. Post liberalisation in 1991, with the entry of multinational companies like LG, Samsung and Whirlpool, the Indian consumer durables industry has witnessed intense competition. In order to lure the customers, companies flooded the market with latest models, new features and latest technology. To position their brands in the minds of the consumers, these players adopted several brand-building strategies apart from investing  heavily on R&D and marketing. This case delves into the critical ...
Read more

Time series analysis has two important aims: 1) recognizing the quality of the phenomenon shown by thse serie of studies

Need Answer Sheet of this Question paper Contact us at answersheethelp@gmail.com M: 7019944355 Quantitative Methods Finoplastika Industries Ltd, Nigeria (20 Marks) Time series analysis has two important aims: 1) recognizing the quality of the phenomenon shown by th s e serie of studies, and 2) Both the aims need the plan of the viewed time series data is recognized and somewhat officially explained: A time series is said to be a 'collection of observations made in sequence with time'. For example: recording level of daily rainfall, periodical total domestic product of US, and monthly strength of the. workers in Marine Corps for a specific rank and MOS. The evaluation of time series gives instruments for picking a symbolic model and delivering forecasts. There are two sorts of times series data: • Continuous: in this the data consists of study at every moment, for example, seismic movement recorded on a seismogram. • Discrete: the data contains recordings take...
Read more