Believe it or not, all of us speak to the world without having to say a word through non-verbal communication.
Need Answer Sheet of this Question paper
Contact us at
M: 7019944355
Business Communication
CASE STUDY (20 Marks)
Believe it or not, all of us speak to
the world without having to say a word through non-verbal communication. Almost
every facet of our personality is revealed through our appearance, our, our
gestures, our, our overall demeanor. In our professional and personal lives,
we’d like to think we could make friends and if we verbally articulate our
message with optimism, enthusiasm, charisma, poise and charm. However did you
know that the verbal impact of communication only accounts for 7% of your
overall message? The bulk of our communication comes across in our appearance
and body language, comprising 55%. Tone, speed and inflection of our voice make
up the remaining 38%. Since non-verbal communication encompasses 93% of our
overall message, here is a closer look at what that entails. It can include
your attire, tone of voice, clearing your throat, rubbing your eyes, crossing
your arms, tapping your toes, scratching your nose., or lack thereof, gestures,
crossed legs, open arms, and the scent we transmit are all forms of nonverbal communication.
Through your choice of clothing, hairstyle, glasses, accessories, and makeup if
applicable, your appearance also communicates a strong message. The way you
dress plays a vital part in how listeners receive you and how others respond to
you. According to author John T. Molloy, who is responsible for Dress for
Success, clothes are used as a tool to control how others react to you and
treat you. In an interview situation or during a business meeting, it is very
important that you send out the right signals. Always look attentive and
interested in the opportunity or conversation – do not slouch in your chair. If
you fib, your body language, tone of voice or choice of words will probably
give you away. Classic body language giveaways include looking everywhere other
than the person you are speaking to and concealing your mouth behind your hands
while speaking. Not only is it important for us to be aware of our own body
language, but it is as important to understand what body language means so we
can effectively assess and react to others. For example, we may pass a negative
judgment on someone because they slouch, fidget, or pout. If we are aware of
why we made the judgment, we can filter out our biases and understand what
their body language means and what it is telling us about that individual. The
most significant fact you should remember is that non-verbal signals have five times
the impact of verbal signals. When the verbal and the non-verbal parts of the
message are congruent, the listener believes your message. If they are not
congruent, usually your words are saying yes, but your body language is saying
no.
Answer
the following question.
Q1.
What are the effects of verbal and nonverbal communications on our audience?
Discuss.
Q2.
Give an overview of the case.
Need Answer Sheet of this Question paper
Contact us at
M: 7019944355
Comments
Post a Comment