Medical Secretaries at Spire Sussex Hospital are delighted with the reporting capabilities of Health code’s e practice manager system.
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Principles & Practice of management
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CASE
STUDY (20 MARKS)
Medical Secretaries at Spire Sussex
Hospital are delighted with the reporting capabilities of Health code’s e
practice manager system. Spire Sussex is one of 38 hospitals within the Spire
Healthcare group, one of the country’s leading private hospital groups. Located
near Hastings, the hospital offers a range of services, including cosmetic
surgery, orthopedics, psychiatry and gynecology, treating thousands of insured
and self-funded patients each year. Of more than 70 consultants who practice at
Spire Sussex, half entrust their billing and credit control to the hospital’s
medical secretaries, a department which has expanded by 60% since it was established
in 1997. Catherine Good sell, PA to the Hospital Director, reports that her
team process between 80 and 100 invoices each week and manage the hospital accounts
for each consultant using Health code’s e Practice manager. Spire Sussex
Hospital pays a monthly subscription for the online system and then charges the
consultants concerned. Catherine recalls the decision to use Health code: “We
looked at other practice management systems but only Health code was able to
offer the functionality we needed at the right price. This was an important
consideration because we wanted consultants who were going to use the system to
be confident they were getting the best value for money.” She is now in no
doubt that Spire Sussex Hospital made the right choice: “It is so much quicker
to send bills to insurer’s electronically using e Practice manager rather than
through the post and we can be confident that the validated invoice has been
received and can be processed straight away. When bulk payments are received
from insurers, we can reallocate the money to each patient’s account swiftly
and accurately. “But for us the system’s greatest asset is its excellent
reporting capabilities, particularly debt analysis which makes it quicker and
easier to keep track of overdue payments. We were also delighted that Health
code’s technicians were able to create a bespoke transaction report for us
which shows only the specific information we need for each patient and the
amount outstanding. It has made life so much easier.” E Practice manager’s
detailed reports enables Spire Sussex’s medical secretaries to send out timely
account statements and regular reminder letters. This means queries from insured
patients about shortfalls, or from insurers about the treatment provided to a
patient can be flagged and resolved quickly. Catherine adds that her team finds
the system’s secure messaging feature particularly useful to keep in touch with
private medical insurers without compromising patient confidentiality. Overall,
Catherine believes that e-Practice manager has been a great investment. She
concludes: “I’m delighted to say that we have never looked back. The system is
really intuitive which has made it quick and easy to learn and yet it provides
all the functionality we need. Most importantly, our consultants tell us it is
working well for them too.”
Answer
the following question.
Q1.
Explain the role of e-Practice Manager in Sussex Hospital.
Q2.
Is this system helpful for such health organizations? Explain.
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