M/s AZC Private Limited is an entity that is focusing of Information Technology delivery on the front of Mobile Technology.


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Human Resource Management

CASE STUDY (20 Marks)
M/s AZC Private Limited is an entity that is focusing of Information Technology delivery on the front of Mobile Technology. They have close to 5800 employees who are facing issues in regards to facing the customers whilst delivering projects at the customer location. On account of not being able to deliver, the employees are resigning in large numbers. The HR team has been able to provide a metric to the CEO and COO, who in turn after a brain storming with the HR and Delivery team have said that either the employees be trained in the domain that the customers want them to work on or the project would be withdrawn from AZC Private Limited. The CEO and COO also found that the morale of the employees was low on account of a multitude of reasons. The HR team has also assessed the same through the internal survey that they had recently. HR in its dossier to the CEO and COO had suggested a multitude of changes to ensure reduction in attrition, besides, ensuring high morale of the employees..

Answer the following question.

Q1. What type of training and development plan and strategy would you as the HR Head suggest to the CEO and COO?

Q2. What would you suggest should be the behavioral training inputs that should be provided to ensure a higher morale of the employees?

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