The banking sector is still reeling under the impact. The new American Bank has been in India for the past twenty years with branches in metropolitan of the recent economic crisis cities.
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Principles and Practice of Management
Case (20 Marks)
The banking sector is still reeling
under the impact. The new American Bank has been in India for the past twenty
years with branches in metropolitan of the recent economic crisis cities. The
bank can boast of various innovations in the field of consumer banking. Their
customer service and finance divisions have been the best of all foreign banks.
But the business going through a bad phase from last two years. The vice
president asked Mahesh Rao, to draw together a small group to examine and
recommend improvement in the current structure and managerial practices within
the bank. Though Mahesh was, as manager, training and development, at a lower
level then GMs and directors, the VP trusted his abilities to handle the
training and improvements. In the month’s time Mahesh reported back with a plan
for management training base on job structures. The plan was based on key performance
areas identified for various levels and consisted of in-house and external
programs. All development programs covered the key areas, which directly affect
the performance and development of specific levels of manager. One hundred and
twenty managers were earmarked to attend two three programs depending upon the
analysis done by Mahesh. Over the next four months, almost 80% of the managers
attended programs on managerial skill and on their specific area of work. By
the end of these four months, most senior managers indicated that improvement
in work place is visible. Most of the trainers themselves reacted positively
to the training program.
Answer
the following question.
Q1.
Agreement between boss and subordinates regarding their goals is vital for the
success of Management by objectives. Comment.
Q2.
What benefits can you expect from the training program based upon MBO.
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