This rapidly expanding health care firm was a provider of Physical Therapy, Occupational Therapy, and Speech Therapy to the nursing home industry
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Human Resource Management
CASE STUDY (20 Marks)
This rapidly expanding health care firm
was a provider of Physical Therapy, Occupational Therapy, and Speech Therapy to
the nursing home industry. The company had grown from 2 to 10 states in a
matter of 3 years. The challenge for the company was to manage a decentralized
staff of 350 professionals. One of the strategies we implemented was a concept
known as Open-Book Management. We helped the organization restructure its
P&L Statement and Balance Sheet into non-financial and generic terms that lay
people could understand. With the financial statements reorganized, we
implemented agendas for quarterly meetings in which senior management would
discuss the financial performance of the organization as a way to keep
employees engaged. Additionally, we implemented a complete restructuring of the
wages, benefits, incentive, and recognition systems. We also created a
best-in-class recruiting process that ensured that people hired matched the
behavior profile of each position and the values profile of the company. These
changes resulted in annual turnover of less than 5% in an industry that
traditionally had 15% to 20% turnover.
Answer
the following question.
Q1.
Give an overview of the case
Q2.
Discuss the challenge for the company in managing decentralized staff.
Q3.
Debate how the company kept their staff engaged.
Q4.
Give the reasons for the decrease in the annual turnover of employees.
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